Before you board

What to know before your pet’s stay.

A little prep makes drop-off easy — here’s everything we need so your dog or cat settles in fast, and everything you can expect from us while you’re away.

Health

Vaccinations

Every guest needs current vaccinations before their first stay. Bring records from your vet at the meet-and-greet, or have your clinic email them ahead of time.

  • Dogs: rabies, DHPP, and bordetella.
  • Cats: rabies and FVRCP.
  • Records must show current dates — a vet email or photo is fine.
Logistics

Drop-off and pickup

Drop-offs and pickups happen during business hours so arrivals stay calm for the pets already here.

  • Drop-off and pickup windows: 7:00 AM – 7:00 PM, seven days a week.
  • Plan 10–15 minutes at drop-off for a quick handoff chat.
  • Need a time outside the window? Call ahead and we’ll try to work it out.
Meals

Food

Pets do best on their own food — switching diets mid-stay is a recipe for an upset stomach. Bring your pet’s usual food, portioned or in the original bag with instructions.

  • Bring enough for the full stay plus a day or two extra.
  • We feed on your pet’s normal schedule, not ours.
  • Forgot the food? We keep a quality house kibble on hand — just tell us.
Care

Medications

We administer medications on schedule at no extra charge — pills, drops, or supplements. Label everything and walk us through the routine at drop-off.

  • Original containers with dosing instructions, please.
  • We log every dose so nothing gets missed.
  • Pets with complex medical needs: talk to us first so we can plan the stay.
Timing

Booking lead time

Most stays book two to three weeks ahead. Holidays and summer weekends fill first — if your dates are set, don’t wait.

  • Standard stays: book 2–3 weeks out.
  • Holidays (Thanksgiving, Christmas, July 4th): book as early as you can.
  • Last-minute trip? Call — we’ll tell you honestly what’s open.
Changes

Cancellations and deposits

Plans change — we get it. Give us as much notice as you can so another family can take the dates.

  • We’ll go over our deposit and cancellation policy when you call to book.
  • Holiday stays may require a deposit to hold the dates.
  • Questions about a change? Reach out and we’ll sort it.

All set?

See what a stay includes on the boarding page, check nightly rates, and reserve your dates.